Knowledge and expertise
Wall mount standard control panel for driveshaft press
I've done work with JMP before and I have never had problems. This was the first project with which I had an issue. We picked out a smaller panel, but ended up getting a larger panel than the original. No one was able to give an answer as to why. There is also room for improvement on communication. It would have been nice to have a meeting before the panel was shipped over. It was missing a few buttons and some of them were wired incorrectly. Gentry is actually on site now addressing these issues.
The majority of the time your team does a great job.
The entire issue was resolved by your team. They knew exactly what was needed.
Water slide site support
The proposal was 2-3 weeks late, but it was due to internal review.
I've worked with the San Antonio team and they are responsive, knowledgeable and dependable.
Documentation, preparation and communication went well. The panels were built well and everything was on schedule, which was great!
Operator panels with HMI’s for conveyor control
I did not have to intervene in the project, which is always an added bonus.
The guys out here have been a pleasure to work with and are very knowledgeable. I've already recommended JMP to many colleagues!
Your team was extremely responsive. Whenever we needed anything, they were here day or night.
Siemens remote site support and hardware upgrades
The guys did a great job, the only issue we had is that the system was put in place by someone a few years ago that no longer works for JMP, so there was a learning curve which slowed things down a bit.
Once they figured it out, they did an amazing job!
Your team was extremely dependable and did a great job!
You guys always do well for us and I never have any complaints. I'm happy with your service, which is why I continue to use you.
Airport Control Logix upgrade
Having a local resource here in Vancouver.
The support we get. You are problem solvers who never let us down!
We could not identify the root cause of the problem internally. We brought Eric in to troubleshoot and he not only solved the problem, but he also provided an added value by leaving us documentation to help us troubleshoot ourselves in the future.
Ultrasonic sensor investigation
We were somewhat disappointed in how long the discovery process took, but it was due to resource availability. We understand that this was not planned, so there is not anything you could have done on your end to prevent this.
I was happy with the support and even more happy with the solution your team provided.
One thing that was really nice for this project is that we usually deal with Ontario resources. This time they sent a resource from Calgary, which is closer to our location here. This saves us money, which is always a good thing. What impressed me most is that the Ontario team took the time to get Ryan up to speed on our system so time wasn't wasted upon his arrival.
Fanuc robot improvements
This trip out was really good. However, on a previous trip, I mentioned a large palletizing project we had coming up and had asked for a proposal and I did not hear back from anyone. Two months later I received a call asking if we still had the need for that project. You were so slow in getting back to us, you almost missed the boat. The only reason why we might still be able to consider you for this job is that it was put on the back burner until later this year. I believe the mishap here was a lapse in your internal communication.
The knowledge and responsiveness of being able to come out and help us in a pinch when we need you. Your team is very dependable!
Firstly, JMP resources were extremely knowledgeable regarding this project. The work ethics shown by JMP personnel was excellent. The good work ethic from JMP personnel was demonstrated during dealing in high stress situations (i.e. during buy-off, punchlist discussion with TMMC and equipment installation). Secondly, JMP resources were very helpful in coming up with cost-effective solutions during this project. We were deeply concerned about the practicality/implementation of newly added features. Outstanding dedication and remarkable technical proficiency of project manager in controls led to integration going very smooth and helped us achieve “0 min. DT for GSP Equipment during 1A trial builds. He proposed good ideas during buy-off and installation phase which ultimately resulted in $0 re-work on equipment and resolve deficiencies at early stages before it would result in any additional costs.
Safety package upgrades
The area where it requires improvement would be parts lead time. The components required for GSP electrical Panels took longer than expected to arrive. As a result, the fabrication and buy-off timing was delayed. But, JMP did a good job to recover from that situation by compressing fabrication time, so that there was no impact to overall installation & trial build schedule.
Overall this project was very well managed by the project manager and supported by the controls specialist. Both of them were extremely supportive, collaborative & successful at maintaining constructive atmosphere in high-stress situations. JMP personnel patiently listened, negotiated and tackled all the punchlist items which were created during buy-off & installation. Moreover, JMP members patiently supported with troubleshooting multifaceted TVECS & PLC interlock issues and trained Maintenance members with PLC modifications.
Project Manager was amazing! He did a great job for us. We made one change, and he was able to log in remotely and fix the problem. When he was out of town, his team member was able to make it out on short notice.
I cannot identify anything that JMP could do better. We had several problems that occurred, but they were all our mistakes.
This project went very well and I was extremely happy with what the Project Manager did for us.
You knocked this one out of the ballpark!
Engineering a solution that is solid. Other organizations would not attempt to solve opportunity. JMP has worked very hard to form a partnership with us!
Egg roll automation – Phase 2
This is tough as they (JMP) have provided everything within scope. I believe as we continue this relationship it will only become stronger.
JMP has turned over every stone to look at providing the most cost effective solution to our opportunity. They have shown a high level of professionalism. I truly look forward to working with JMP on future projects.
1. Engineering a solution that other that is solid. Other organizations would not attempt to solve opportunity.
2. JMP has worked very hard to form a partnership with us!
4. Willingness to fight for the project!
The project is not completed just yet, as there is still some PLC programming taking place due to be completed in March. Everything is on schedule and we are happy.
Airport facility emergency controls replacement
Your team is reliable and easy to work with.
Project Manager works very well with the organizations as a whole. His expertise in packloop programming and software development is his strength and provides value. Follow up from management during a difficult time was quick and options were presented in a rational efficient manner.
Line 74 engineering support
I've worked with the Controls specialist since 1998 and he is the most knowledgeable engineer with respect to the equipment we own. There is no one that I rely on or trust more than him. When he is not available, he shepherds the project with others who have done an outstanding job.
T1003 Phase 1 servo system upgrade
I'm never concerned about your ability to complete a project to my satisfaction.
There is no one that I rely on or trust more than your team.
Troubleshooting knowledge was impressive.
We did not have any problems with you. Great work!
Good support and good working relationship.
Because we DO recommend you. Our company is risk-adverse, and your team has the most experience, which greatly reduces our risk.
Overall I am very satisfied with the service I receive from JMP. We experienced many roadblocks on this project, but they were overcome.
Carrier shortage PLC and Andon programming
I was not able to get in touch with your team members quickly enough. Your company standard is to respond within 24 hours. For me, that is not fast enough sometimes. Since I addressed this issue with this project, response time has significantly improved.
Because overall each of your team members are knowledgeable. Even when they do not know the answers, they were able to get it from someone else on your team.
Project Manager gave me great feedback and alternative solutions. He proposed an alternative method, which provided a better result than what we proposed.
Auto model selection programming
Overall, we had some struggles with this project transitioning from my colleague to myself. I was not clear on scope, so I would have liked to have had someone from JMP review this with me to help me better manage the project. It really wasn't any fault of JMP - it was more our issue with the untimely transition.
If this project proves successful, we would like roll out to other areas of our company.
Compared to other vendors, you are thorough and follow up on work after it is finished. No other company follows up after the PO is closed out, and that really sets you apart.
You did exactly what we asked, nothing above and beyond. Scope was met and billing was as expected.
CPL Robot system support
Is there a better and more cost effective solution for the future? It was great that you came in and did the job that you needed to do, but it would have been nice if someone looked at our current set up and made recommendations for how we could make improvements in the future.
Nothing went wrong and you delivered within scope and budget.
Tank farm support
Knowledge of their system
I'm very happy with what you do for us. That’s why we keep calling you!
Project manager was fantastic and went above and beyond understanding the project. There was a lot of patience required by your team, which they had.
Combined Heat and Power (CHP) – Stage 1 design
It seemed very expensive. We started with a huge scope which had to be shaved down. It would have been nice to have been offered different packages to choose from in the beginning.
Knowledge of older UV3plus ProductFactory simulation and Onsite Testing with end customer
UV3000P County site visit
More than met my expectations on this project. Controls specialist did a great job during the FAT and SAT and the site was very happy with how prepared we were. The FAT on our end made the end client much more relaxed and thus the overall startup went off without any surprises. All of the effort on this project is very much appreciated, great work to JMP and the team.
The engineer knew the robots inside and out! We are not familiar with the robots from a technical side, so it was nice to have someone with experience who could provide guidance.
Depalletizing robot improvements
We don't have issues with you guys, but when we do, we are able to get in touch with someone immediately. Your afterhour’s services are amazing!
Communication, transparency and quick turnaround time. When the job was initially quoted, JMP said that they needed to start a week after the date we initially requested due to resource allocation. We appreciate the transparency and were able to work around that for a successful outcome for both parties involved.
Cooling tunnel safety upgrades
Would have liked more of a heads up that we were ready to get started. However, this was a cut and dry project, so there was not a project kickoff meeting to set up a defined communication cadence.
The whole project was handled well.
FactoryTalk RSBizware upgrade
JMP gave us a lump sum cost and when I did the math, I felt that based on an hourly rate, the quote was too high. I'm not sure if your team thought that they would need to do all of the monitoring, but that was something we could do ourselves. At any rate, we asked that the price be changed to an hourly rate, which you did. It just would have been nice to have received that option in the beginning.
Resource was accommodating and worked well with everyone
Vehicle systems support
Timeliness of receiving documentation
Didn't have any issue with resource and he was professional, friendly, and easy to work with.
The Project Manager tried his best and in my experience, the Controls specialist does an excellent job.
Hydraulic press upgrades
The program manager was off on holiday and did not have anyone to cover him. There was not a strong company to support them. The hydraulics portion had too much back and forth and there was not clear solution presented. The job was not completed on time and it did not seem like we were a priority to JMP.